We are providing you with this Privacy Policy (“Privacy Policy”) because we understand that you are
concerned about privacy and we understand how important it is that we protect your privacy.
This Privacy Policy together with our Terms and Conditions (which is available on our website) forms the basis on which Rosedene Lodge may collect personal data from you, or how personal data is provided to us, and how Rosedene Lodge will utilise this information in the ordinary course of business.
This privacy policy governs the www.rosedenelodge.com website and other personal information acquired
through communication with Rosedene Lodge.
The effective date of this amended Privacy Policy is 01. January 2022.
View our Cancellation Policy
View our Website Terms & Conditions
Collection of Information
During your engagements Rosedene Lodge, we collect certain Personal Data in accordance with the law,
specifically the Promotion of Access to Information Act 2 of 2000 (“PAIA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) and the Protection of Personal Information Act 4 of 2013 (“POPI”).
The information collected by Rosedene Lodge may include your name(s), gender, identification information, nationality, addresses, contact details, language preference, personal preferences, credit history, previous interactions with Rosedene Lodge and its affiliates, data contained on public social media platforms, security footage and images, and credit or debit card numbers for online payment purposes.
In terms of the Protection of Personal Information Act (“POPI”), specifically sections 3 and 5, you have certain rights in respect of your personal information. Rosedene Lodge encourages you to read and understand your rights in terms of the purposes of this Act.
Methods of Collection of Personal Data
Personal Data is collected by a number of different means, including the following:
1. Online Services:
Personal Data is received by Rosedene Lodge whenever you supply your personal information via our
website for the purposes of booking a reservation, making payment for goods and services, or otherwise
communicating with us. You may choose not to provide certain Personal Data, but that may limit the services or products that you may wish to obtain from Rosedene Lodge.
Rosedene Lodge also receives various types of information from you when you access our website, including personal information or data as detailed in the Promotion of Access to Information Act, the Protection of Personal Information Act and Section 1 of the Electronic Communications and Transactions Act.
2. Onsite Interactions:
Rosedene Lodge acquires Personal Data when guests visit the premises in order to make use of our services,which services include guest accommodation, concierge services, provision of breakfasts and meals, transport services and other services.
3. Customer Care Services:
Personal Data is collected when guests or other persons make use of our customer services via telephone, fax,
electronic mail or online chat. These communications may be recorded for the purposes of quality assurance
and training.
4. Business Transactions
We collect the Personal Data of companies and persons with whom we contract to provide Rosedene Lodge
and its guests with various goods and services.
5. Promotional Information:
Rosedene Lodge aspires to provide first-class service to its customers, which necessitates Rosedene Lodge
providing information to you regarding new services or special offers. In each instance, you are provided an
opportunity to opt-out of such information circulars. For more information, please call +27 21 439 7037, or
send an e-mail to rosedenelodge.capetown@gmail.com
6. Surveys and Statistical Profiles:
Rosedene Lodge understands that efficiency and customer care translate into good service. Rosedene Lodge
may periodically conduct online customer care surveys in order to facilitate the updating of service
standards. When it conducts a survey, Rosedene Lodge will inform you how the information gathered will be used and will provide you with the opportunity to opt out from such surveys. Notwithstanding the foregoing,
Rosedene Lodge may choose to use personal information to compile profiles for statistical purposes and may
choose to trade with such profiles and statistical data, as long as the profiles or statistical data cannot be
linked to any specific data subject, including you, by a third party.