View our Website Terms & Conditions
View our Privacy Policy
1. The guest signing the registration card upon check-in, warrants that he is duly
authorized to sign for and bind all persons represented by him or for whom he is
responsible (“his Party”) to these Conditions of Residence and, failing such authority,
agrees to be personally liable for all amounts arising from the residence of himself and
his Party at Rosedene Lodge.
2. The guest and each of his Party agrees to pay no later than the time of his departure
the room rate as determined by Rosedene Lodge for the period of residence, the cost of
food, beverage and any other amounts relating to such residence together with VAT (if
applicable) incurred by the guest and his Party during their stay at Rosedene Lodge.
Periodic payments must be made if the account exceeds the credit limit designated by
Rosedene Lodge, and accounts are payable upon presentation.
3. A certificate from Rosedene Lodge’s management prima facie shall constitute proof
of indebtedness of the guest and his Party and of the particulars therein for all purposes
including any actions instituted by Rosedene Lodge against the guest and/or his Party.
4. The guest hereby agrees on behalf of himself and the members of his Party that it is
a condition of his/their residence at Rosedene Lodge that neither Rosedene Lodge, its
landlord, employees nor agents shall be responsible for any injury or death of any
person or the loss or destruction of or damage to any property upon the premises,
whether arising from fire, theft or any cause and by whomsoever caused or arising
from the negligence or wrongful act of any person in the employment of Rosedene
Lodge.
GENERAL
Rates quoted on our website are
Per room per night
Quoted in EURO
Subject to change without prior notice
Service charge is discretionary
Cheques are not accepted
All rooms and suites at Rosedene Lodge are non-smoking.
An initial cleaning fee of EURO 100 (or the equivalent of ZAR at that time) will be
levied against the guests bedroom account in the instance that the policy is not
adhered to. In severe instances, additional accommodation.
Check in time is 14h00
Check out time is 10.30h
Airport transfers can be arranged at an additional charge on request. A cancellation
fee will be applicable should a transfer be cancelled within 4 hours prior to collection
time.
The South African government requires that you have two blank pages opposite each
other in your passport.
CHILDREN
Child sharing policy and costs are specific to the age of the child and room category
booked.
Children are accommodated on bed a sofa bed.
Children breakfast charge: 0-2yrs = no charge, 2-10yrs = 50% of the adult price,
above 10yrs = 100% of the adult price
DEPOSITS
To facilitate an online reservation on our website an immediate deposit of EURO 25
is required. For return guests this requirement is waived.
Rosedene Lodge reserves the right to request a deposit of 50% of the
accommodation bill and will provide guests with secure payment options to pay the
balance to the already paid EURO 25 (return guests the full amount of the deposit).
Should the requested balance of the deposit not be paid within a reasonable time
Rosedene Lodge reserves the right to cancel the reservation and refund the balance.
CANCELLATION POLICY
Cancellations will only be accepted upon receipt of written confirmation from
yourselves to this effect and be subject to the following cancellation fees:
If the reservation is cancelled up to 14 days before date of arrival, 50% of the full stay
will be charged
If the reservation is cancelled less than 7 days before date of arrival, the full stay will
be charged
If a reservation is cancelled that was made at reduced ‘short-notice rates’, the full
stay will be charged
In the event of a no-show, or should you not arrive on the stated arrival date, a
cancellation fee equivalent to the full stay will be applied.
Should guests depart earlier than the stated departure date, a cancellation fee
equivalent to the full stay will be applied.
