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184 Main Street Victoria 8007


      /  Cancellation Policy

    Cancellation Policy

    • View our Website Terms & Conditions
      View our Privacy Policy
      1. The guest signing the registration card upon check-in, warrants that he is duly
      authorized to sign for and bind all persons represented by him or for whom he is
      responsible (“his Party”) to these Conditions of Residence and, failing such authority,
      agrees to be personally liable for all amounts arising from the residence of himself and
      his Party at Rosedene Lodge.
      2. The guest and each of his Party agrees to pay no later than the time of his departure
      the room rate as determined by Rosedene Lodge for the period of residence, the cost of
      food, beverage and any other amounts relating to such residence together with VAT (if
      applicable) incurred by the guest and his Party during their stay at Rosedene Lodge.
      Periodic payments must be made if the account exceeds the credit limit designated by
      Rosedene Lodge, and accounts are payable upon presentation.
      3. A certificate from Rosedene Lodge’s management prima facie shall constitute proof
      of indebtedness of the guest and his Party and of the particulars therein for all purposes
      including any actions instituted by Rosedene Lodge against the guest and/or his Party.
      4. The guest hereby agrees on behalf of himself and the members of his Party that it is
      a condition of his/their residence at Rosedene Lodge that neither Rosedene Lodge, its
      landlord, employees nor agents shall be responsible for any injury or death of any
      person or the loss or destruction of or damage to any property upon the premises,
      whether arising from fire, theft or any cause and by whomsoever caused or arising
      from the negligence or wrongful act of any person in the employment of Rosedene
      Rates quoted on our website are
       Per room per night
       Quoted in EURO
       Subject to change without prior notice
       Service charge is discretionary
       Cheques are not accepted
       All rooms and suites at Rosedene Lodge are non-smoking.
       An initial cleaning fee of EURO 100 (or the equivalent of ZAR at that time) will be
      levied against the guests bedroom account in the instance that the policy is not
      adhered to. In severe instances, additional accommodation.
       Check in time is 14h00
       Check out time is 10.30h
       Airport transfers can be arranged at an additional charge on request. A cancellation
      fee will be applicable should a transfer be cancelled within 4 hours prior to collection
       The South African government requires that you have two blank pages opposite each
      other in your passport.
       Child sharing policy and costs are specific to the age of the child and room category
       Children are accommodated on bed a sofa bed.
       Children breakfast charge: 0-2yrs = no charge, 2-10yrs = 50% of the adult price,
      above 10yrs = 100% of the adult price
       To facilitate an online reservation on our website an immediate deposit of EURO 25
      is required. For return guests this requirement is waived.
       Rosedene Lodge reserves the right to request a deposit of 50% of the
      accommodation bill and will provide guests with secure payment options to pay the
      balance to the already paid EURO 25 (return guests the full amount of the deposit).
       Should the requested balance of the deposit not be paid within a reasonable time
      Rosedene Lodge reserves the right to cancel the reservation and refund the balance.
       Cancellations will only be accepted upon receipt of written confirmation from
      yourselves to this effect and be subject to the following cancellation fees:
       If the reservation is cancelled up to 14 days before date of arrival, 50% of the full stay
      will be charged
       If the reservation is cancelled less than 7 days before date of arrival, the full stay will
      be charged
       If a reservation is cancelled that was made at reduced ‘short-notice rates’, the full
      stay will be charged
       In the event of a no-show, or should you not arrive on the stated arrival date, a
      cancellation fee equivalent to the full stay will be applied.
       Should guests depart earlier than the stated departure date, a cancellation fee
      equivalent to the full stay will be applied.

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