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    Terms and Conditions

    These Terms and Conditions (“Terms and Conditions”) govern your use of the
    Rosedene Lodge website located at www.rosedenelodge.com, and also the Rosedene
    Lodge mobile application. By accessing and using the website or mobile application you
    agree to be bound by the Terms and Conditions set out in this legal notice. If you do not
    wish to be bound by these Terms and Conditions, you may not access either the
    website or the mobile application.
    Rosedene Lodge reserves the right to change, modify, add to or remove from portions
    or the whole of these Terms and Conditions from time to time. Changes to these Terms
    and Conditions will become effective upon such changes being posted to this website. It
    is your responsibility to periodically check these Terms and Conditions at the website for
    changes or updates. Your continued use of this website following the posting of
    changes or updates will be considered notice of your acceptance to abide by and be
    bound by these Terms and Conditions, including such changes or updates.
    View our Conditions of Residence and Cancellation Policy
    View our Privacy Policy
    WHO WE ARE
    We are Stars Away Investments 54 CC t/a Rosedene Lodge, a private company duly
    registered and existing under the laws of South Africa: Registration Number:
    2007/124999/23; Physical Address: 3 Rosedene Road, Sea Point, Cape Town 8005;
    Telephone number: +27 21 430 7037.
    Sole member of Stars Away Investments 54 CC: Michael T.W. Ender
    The main business of Rosedene Lodge is a guest house offering accommodation,
    catering, and leisure services. Rosedene Lodge’s website
    is www.rosedenelodge.com and our e-mail
    address is rosedenelodge.capetown@gmail.com
    All rates are subject to the below:
     Per room per night
     Quoted in South African Rands (ZAR)
     Subject to change without prior notice
    TERMS AND CONDITIONS OF THE SITE
    All rights in and to the content, which includes but is not limited to the text, graphics,
    logos, buttons, icons, images, photographs, audio clips, databases and software, of this
    website or mobile application is reserved and retained by Rosedene Lodge, its affiliates
    or subsidiaries or any other third party owner of such rights .Except as specified in these
    Terms and Conditions, you are not granted a license or any other right including without
    limitation under copyright, trademark, patent or other intellectual property right in or to
    the content.
    You may not copy, reproduce, distribute, republish, download, display, post or transmit
    in any form or by any means, material on this website or mobile application. You may
    not use the website or mobile application for offensive, defamatory, incorrect or untrue
    disclosure to any persons. All trademarks, logos and icons may not be used without the
    prior written permission of Rosedene Lodge. Any unauthorised use of the Rosedene
    Lodge website or mobile application may result in termination of your account at any
    time.
    We reserve the right to change or discontinue the content and/or services available from
    the Rosedene Lodge website or mobile application without prior notice. Rosedene
    Lodge may also suspend or terminate the website or mobile application at any time
    without prior notice.
    You shall not decompile and/or reverse engineer the source code of the website or the
    mobile application.
    These website Terms and Conditions shall apply in respect of all persons accessing this
    website or mobile application, or otherwise providing Rosedene Lodge with Personal
    Information, including minors. If you are a minor (under 18 years of age), you may use
    this website or mobile application only with the supervision of a parent or guardian. If
    you represent that you are of sufficient legal age to use this website or mobile
    application you will be bound by legal obligations and liabilities that you may incur as a
    result of your use of this website or mobile application and the services. You agree to
    supervise all usage by minors of this website or mobile application under your name or
    account.
    You are responsible for maintaining the confidentiality and security of your name and
    password for access to the website or mobile application and you accept full liability for
    all activities that occur on or related to the website or mobile application under your
    name. You may not impersonate another user accessing the website or mobile
    application, nor provide false information to gain access to the website or mobile
    application.
    Without limiting the generality of the aforegoing, the website or mobile application could
    include technical, typographical or other inaccuracies and you are urged to contact your
    own professional advisors to confirm all information contained on the website or mobile
    application prior to placing reliance thereon. Changes are periodically made to the
    information herein and these changes will be incorporated in new additions of this
    website or mobile application.
    PRIVACY POLICY
    Rosedene Lodge receives various types of information from you during the reservations
    process or otherwise. Our Privacy Policy governs the website and mobile application
    and explains the collection and use of personal information by Rosedene Lodge.
    Our Privacy Policy is available on our website for review at www.rosedenelodge.com.
    TRADEMARKS
    Only with prior written permission, may a third party site link to this website or mobile
    application provided that the link is pointed directly to the homepage of the Rosedene
    Lodge website only. The link may not portray Rosedene Lodge, or their products or
    services in a false, misleading, derogatory, or offensive manner. You may not use the
    Rosedene Lodge logo or any other proprietary graphic or trademark as part of the link
    without the express written permission of Rosedene Lodge.
    LIMITATION OF LIABILITY
    Although reasonable steps have been taken to ensure the accuracy and completeness
    of the contents, data and information on the website or mobile application, there may be
    instances where such information proves inaccurate or incomplete. Before making any
    decision or taking any action which might affect you or your business you should consult
    your own professional advisors, and take all reasonable steps to ensure and verify the
    accuracy of the contents, data and information obtained from this website or mobile
    application. Due to the nature of the Internet, Rosedene Lodge is unable to guarantee
    that any products and services or any website accessible by the website or mobile
    application are virus or error free. We therefore suggest that you check all e-mails,
    attachments and files before downloading them. Both this website and mobile
    application are controlled, operated and administered by Rosedene Lodge from its
    offices as set out below within the Republic of South Africa. Rosedene Lodge makes no
    representation that the content is appropriate or available for use in certain locations or
    countries. Access to the website or mobile application from territories or countries where
    the content is illegal is prohibited. You may not use this website or mobile application in
    violation of South African export laws and regulations. If you access this website or
    mobile application from locations outside of South Africa, you are responsible for
    compliance with all local laws. These Terms and Conditions shall be governed by the
    laws of the Republic of South Africa, and you consent to the jurisdiction of the High
    Court of South Africa in the event of any dispute. If any of the provisions of these Terms
    and Conditions are found by a court of competent jurisdiction to be invalid or
    unenforceable, that provision shall be enforced to the maximum extent permissible so
    as to give effect to the intent of these Terms and Conditions, and the remainder of these
    Terms and Conditions shall continue in full force and effect. These Terms and
    Conditions constitute the entire agreement between Rosedene Lodge and you with
    regard to the use of the content and this website and mobile application.
    INDEMNIFICATION
    Rosedene Lodge, and any holding company, supplier, employee, director, partner,
    affiliate and agent, and any third party owner of rights or products (“the Owners”) make
    no warranty or representation as to the availability, accuracy or completeness of any
    third-party content accessible via an Internet link. Neither Rosedene Lodge nor the
    Owner shall be held responsible for any direct or indirect special, consequential or other
    damage of any kind whatsoever suffered or incurred, related to the use of, or
    the inability to access or use the content of the website or mobile application or any
    functionality thereof, or of any linked website, even if Rosedene Lodge is expressly
    advised thereof. You are encouraged to report untrue, inaccurate, defamatory or any
    other information necessary to Rosedene Lodge. Rosedene Lodge will not be liable for
    costs incurred by you to obtain professional advice relating to any
    Rosedene Lodge Terms and Conditions in any section of the Rosedene Lodge website
    or mobile application.
    LINKS TO OTHER WEBSITES
    The Rosedene Lodge website or mobile application may contain links to other sites
    which are not within our control. These other websites will have their own policies and
    we cannot be held responsible for these or any other terms and conditions that may be
    within these sites. Rosedene Lodge does not accept any liability or any loss or damage
    as a result of the products, services, content or information obtained through these third
    party websites.
    GOVERNING LAW
    You agree to comply with all laws applicable within the Republic of South Africa relating
    to the use of the Rosedene Lodge website or mobile application.
    PAYMENTS
    Payment options accepted: Payment may be made in cash, via Visa, MasterCard,
    Diners or American Express Cards or by bank transfer, the details of which will be
    provided on request.
    Merchant Outlet country and transaction currency: The merchant outlet country at the
    time of presenting payment options to the cardholder is South Africa. Transaction
    currency is South African Rand (ZAR) and/or Euro.
    Card acquiring and security:
    On site at Rosedene Lodge in Sea Point & within South Africa (in ZAR (Rand):
    Card transactions will be acquired for Rosedene Lodge in ZAR (Rand) via Yoco, no
    credit card details are stored through Rosedene Lodge..
    Customer details separate from card details: No customer credit card details will be
    accepted from Rosedene Lodge. All credit card details are separately entered by the
    client on Yoco’s secure link or site. For more detail on Yoco refer to
    https://www.yoco.com/za/
    Alternatively Rosedene Lodge may provide a secure payment link (through Yoco).
    All online reservations from our website (in EURO):
    Card transactions will be acquired for Rosedene Lodge in Euro via Stripe, no credit card
    details are stored through Rosedene Lodge. Stripe is the preferred payment gateway
    provider for thousands of companies worldwide; find more information here:
    https://stripe.com/
    You agree to be financially responsible for any financial transactions made by you on
    this website or mobile application (as well as for use of your account by others,
    including without limitation, minors). You agree that the reservation facilities of this
    website or mobile application shall be used only to make legitimate reservations. You
    understand that overuse or abuse of the reservation facilities of this website or mobile
    application may result in you being denied access to such facilities, at the sole
    discretion of Rosedene Lodge. For any reservations or other services for which fees
    may be charged, you agree to abide by these Terms and Conditions as well as, that
    payment of all amounts shall be paid by you when due and that you shall comply with all
    rules and restrictions regarding rates and charges as well as in respect of the availability
    of products or services. You shall be completely responsible for all charges, fees,
    duties, taxes and assessments arising out of the use of this website or mobile
    application.
    All costs associated with your stay as well as the booking procedure and cancellation
    policy at the Rosedene Lodge are accessible via the website or mobile application or
    telephonically. Payment may be made online by credit card through a sufficiently secure
    payment system. The payment system allows for review, corrections and withdraw by
    you prior to placing the final order.
    By effecting payment via our website or mobile application, the transaction constitutes
    an electronic transaction as defined in the Electronic Communications and Transactions
    Act 25 of 2002 (“ECTA”) and that a binding agreement has been concluded between
    Rosedene Lodge and you authorizing us to deduct or to debit the credit card for
    payments for services rendered to you.
    Your hand signature shall not be required for authorization purposes. Payment may be
    made online by credit card through a sufficiently secure payment system. The payment
    system allows for review, corrections and withdraw by you prior to placing the final
    order.
    In terms of Section 42(2)(j) of ECTA, you acknowledge and agree that Section 44 of
    ECTA will not apply to transactions concluded via the website or mobile application.
    Responsibility: Rosedene Lodge takes responsibility for all aspects relating to the
    transaction including sale of goods and services sold on this website, customer service
    and support, dispute resolution and delivery of services & goods.
    LIMITATIONS OF ACTION AGAINST US
    Rosedene Lodge offers you the ability to file complaints via the “Contact us” service of
    the website www.rosedenelodge.com. Currently Rosedene Lodge does not subscribe to
    any alternative dispute resolution code or mechanism. In the event that you need to
    contact Rosedene Lodge for purposes related to these Terms and Conditions,

    PLEASE US THE FOLLOWING:
    Telephone: +27 21 439 7037
    E-mail: rosedenelodge.capetown@gmail.com
    This website was most recently updated on the 28. February 2023

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