These Terms and Conditions (“Terms and Conditions”) govern your use of the
Rosedene Lodge website located at www.rosedenelodge.com, and also the Rosedene
Lodge mobile application. By accessing and using the website or mobile application you
agree to be bound by the Terms and Conditions set out in this legal notice. If you do not
wish to be bound by these Terms and Conditions, you may not access either the
website or the mobile application.
Rosedene Lodge reserves the right to change, modify, add to or remove from portions
or the whole of these Terms and Conditions from time to time. Changes to these Terms
and Conditions will become effective upon such changes being posted to this website. It
is your responsibility to periodically check these Terms and Conditions at the website for
changes or updates. Your continued use of this website following the posting of
changes or updates will be considered notice of your acceptance to abide by and be
bound by these Terms and Conditions, including such changes or updates.
View our Conditions of Residence and Cancellation Policy
View our Privacy Policy
WHO WE ARE
We are Stars Away Investments 54 CC t/a Rosedene Lodge, a private company duly
registered and existing under the laws of South Africa: Registration Number:
2007/124999/23; Physical Address: 3 Rosedene Road, Sea Point, Cape Town 8005;
Telephone number: +27 21 430 7037.
Sole member of Stars Away Investments 54 CC: Michael T.W. Ender
The main business of Rosedene Lodge is a guest house offering accommodation,
catering, and leisure services. Rosedene Lodge’s website
is www.rosedenelodge.com and our e-mail
address is rosedenelodge.capetown@gmail.com
All rates are subject to the below:
Per room per night
Quoted in South African Rands (ZAR)
Subject to change without prior notice
TERMS AND CONDITIONS OF THE SITE
All rights in and to the content, which includes but is not limited to the text, graphics,
logos, buttons, icons, images, photographs, audio clips, databases and software, of this
website or mobile application is reserved and retained by Rosedene Lodge, its affiliates
or subsidiaries or any other third party owner of such rights .Except as specified in these
Terms and Conditions, you are not granted a license or any other right including without
limitation under copyright, trademark, patent or other intellectual property right in or to
the content.
You may not copy, reproduce, distribute, republish, download, display, post or transmit
in any form or by any means, material on this website or mobile application. You may
not use the website or mobile application for offensive, defamatory, incorrect or untrue
disclosure to any persons. All trademarks, logos and icons may not be used without the
prior written permission of Rosedene Lodge. Any unauthorised use of the Rosedene
Lodge website or mobile application may result in termination of your account at any
time.
We reserve the right to change or discontinue the content and/or services available from
the Rosedene Lodge website or mobile application without prior notice. Rosedene
Lodge may also suspend or terminate the website or mobile application at any time
without prior notice.
You shall not decompile and/or reverse engineer the source code of the website or the
mobile application.
These website Terms and Conditions shall apply in respect of all persons accessing this
website or mobile application, or otherwise providing Rosedene Lodge with Personal
Information, including minors. If you are a minor (under 18 years of age), you may use
this website or mobile application only with the supervision of a parent or guardian. If
you represent that you are of sufficient legal age to use this website or mobile
application you will be bound by legal obligations and liabilities that you may incur as a
result of your use of this website or mobile application and the services. You agree to
supervise all usage by minors of this website or mobile application under your name or
account.
You are responsible for maintaining the confidentiality and security of your name and
password for access to the website or mobile application and you accept full liability for
all activities that occur on or related to the website or mobile application under your
name. You may not impersonate another user accessing the website or mobile
application, nor provide false information to gain access to the website or mobile
application.
Without limiting the generality of the aforegoing, the website or mobile application could
include technical, typographical or other inaccuracies and you are urged to contact your
own professional advisors to confirm all information contained on the website or mobile
application prior to placing reliance thereon. Changes are periodically made to the
information herein and these changes will be incorporated in new additions of this
website or mobile application.
PRIVACY POLICY
Rosedene Lodge receives various types of information from you during the reservations
process or otherwise. Our Privacy Policy governs the website and mobile application
and explains the collection and use of personal information by Rosedene Lodge.
Our Privacy Policy is available on our website for review at www.rosedenelodge.com.
TRADEMARKS
Only with prior written permission, may a third party site link to this website or mobile
application provided that the link is pointed directly to the homepage of the Rosedene
Lodge website only. The link may not portray Rosedene Lodge, or their products or
services in a false, misleading, derogatory, or offensive manner. You may not use the
Rosedene Lodge logo or any other proprietary graphic or trademark as part of the link
without the express written permission of Rosedene Lodge.
LIMITATION OF LIABILITY
Although reasonable steps have been taken to ensure the accuracy and completeness
of the contents, data and information on the website or mobile application, there may be
instances where such information proves inaccurate or incomplete. Before making any
decision or taking any action which might affect you or your business you should consult
your own professional advisors, and take all reasonable steps to ensure and verify the
accuracy of the contents, data and information obtained from this website or mobile
application. Due to the nature of the Internet, Rosedene Lodge is unable to guarantee
that any products and services or any website accessible by the website or mobile
application are virus or error free. We therefore suggest that you check all e-mails,
attachments and files before downloading them. Both this website and mobile
application are controlled, operated and administered by Rosedene Lodge from its
offices as set out below within the Republic of South Africa. Rosedene Lodge makes no
representation that the content is appropriate or available for use in certain locations or
countries. Access to the website or mobile application from territories or countries where
the content is illegal is prohibited. You may not use this website or mobile application in
violation of South African export laws and regulations. If you access this website or
mobile application from locations outside of South Africa, you are responsible for
compliance with all local laws. These Terms and Conditions shall be governed by the
laws of the Republic of South Africa, and you consent to the jurisdiction of the High
Court of South Africa in the event of any dispute. If any of the provisions of these Terms
and Conditions are found by a court of competent jurisdiction to be invalid or
unenforceable, that provision shall be enforced to the maximum extent permissible so
as to give effect to the intent of these Terms and Conditions, and the remainder of these
Terms and Conditions shall continue in full force and effect. These Terms and
Conditions constitute the entire agreement between Rosedene Lodge and you with
regard to the use of the content and this website and mobile application.
INDEMNIFICATION
Rosedene Lodge, and any holding company, supplier, employee, director, partner,
affiliate and agent, and any third party owner of rights or products (“the Owners”) make
no warranty or representation as to the availability, accuracy or completeness of any
third-party content accessible via an Internet link. Neither Rosedene Lodge nor the
Owner shall be held responsible for any direct or indirect special, consequential or other
damage of any kind whatsoever suffered or incurred, related to the use of, or
the inability to access or use the content of the website or mobile application or any
functionality thereof, or of any linked website, even if Rosedene Lodge is expressly
advised thereof. You are encouraged to report untrue, inaccurate, defamatory or any
other information necessary to Rosedene Lodge. Rosedene Lodge will not be liable for
costs incurred by you to obtain professional advice relating to any
Rosedene Lodge Terms and Conditions in any section of the Rosedene Lodge website
or mobile application.
LINKS TO OTHER WEBSITES
The Rosedene Lodge website or mobile application may contain links to other sites
which are not within our control. These other websites will have their own policies and
we cannot be held responsible for these or any other terms and conditions that may be
within these sites. Rosedene Lodge does not accept any liability or any loss or damage
as a result of the products, services, content or information obtained through these third
party websites.
GOVERNING LAW
You agree to comply with all laws applicable within the Republic of South Africa relating
to the use of the Rosedene Lodge website or mobile application.
PAYMENTS
Payment options accepted: Payment may be made in cash, via Visa, MasterCard,
Diners or American Express Cards or by bank transfer, the details of which will be
provided on request.
Merchant Outlet country and transaction currency: The merchant outlet country at the
time of presenting payment options to the cardholder is South Africa. Transaction
currency is South African Rand (ZAR) and/or Euro.
Card acquiring and security:
On site at Rosedene Lodge in Sea Point & within South Africa (in ZAR (Rand):
Card transactions will be acquired for Rosedene Lodge in ZAR (Rand) via Yoco, no
credit card details are stored through Rosedene Lodge..
Customer details separate from card details: No customer credit card details will be
accepted from Rosedene Lodge. All credit card details are separately entered by the
client on Yoco’s secure link or site. For more detail on Yoco refer to
https://www.yoco.com/za/
Alternatively Rosedene Lodge may provide a secure payment link (through Yoco).
All online reservations from our website (in EURO):
Card transactions will be acquired for Rosedene Lodge in Euro via Stripe, no credit card
details are stored through Rosedene Lodge. Stripe is the preferred payment gateway
provider for thousands of companies worldwide; find more information here:
https://stripe.com/
You agree to be financially responsible for any financial transactions made by you on
this website or mobile application (as well as for use of your account by others,
including without limitation, minors). You agree that the reservation facilities of this
website or mobile application shall be used only to make legitimate reservations. You
understand that overuse or abuse of the reservation facilities of this website or mobile
application may result in you being denied access to such facilities, at the sole
discretion of Rosedene Lodge. For any reservations or other services for which fees
may be charged, you agree to abide by these Terms and Conditions as well as, that
payment of all amounts shall be paid by you when due and that you shall comply with all
rules and restrictions regarding rates and charges as well as in respect of the availability
of products or services. You shall be completely responsible for all charges, fees,
duties, taxes and assessments arising out of the use of this website or mobile
application.
All costs associated with your stay as well as the booking procedure and cancellation
policy at the Rosedene Lodge are accessible via the website or mobile application or
telephonically. Payment may be made online by credit card through a sufficiently secure
payment system. The payment system allows for review, corrections and withdraw by
you prior to placing the final order.
By effecting payment via our website or mobile application, the transaction constitutes
an electronic transaction as defined in the Electronic Communications and Transactions
Act 25 of 2002 (“ECTA”) and that a binding agreement has been concluded between
Rosedene Lodge and you authorizing us to deduct or to debit the credit card for
payments for services rendered to you.
Your hand signature shall not be required for authorization purposes. Payment may be
made online by credit card through a sufficiently secure payment system. The payment
system allows for review, corrections and withdraw by you prior to placing the final
order.
In terms of Section 42(2)(j) of ECTA, you acknowledge and agree that Section 44 of
ECTA will not apply to transactions concluded via the website or mobile application.
Responsibility: Rosedene Lodge takes responsibility for all aspects relating to the
transaction including sale of goods and services sold on this website, customer service
and support, dispute resolution and delivery of services & goods.
LIMITATIONS OF ACTION AGAINST US
Rosedene Lodge offers you the ability to file complaints via the “Contact us” service of
the website www.rosedenelodge.com. Currently Rosedene Lodge does not subscribe to
any alternative dispute resolution code or mechanism. In the event that you need to
contact Rosedene Lodge for purposes related to these Terms and Conditions,
PLEASE US THE FOLLOWING:
Telephone: +27 21 439 7037
E-mail: rosedenelodge.capetown@gmail.com
This website was most recently updated on the 28. February 2023